Refund policy

ELVARA by Ali

At ELVARA by Ali, customer satisfaction is important to us. We aim to provide premium quality products. Please read our return and refund policy carefully.

Returns

We only accept returns in the following cases:

• Wrong item received
• Damaged item received
• Defective product

To request a return, please contact us within 3 days of receiving your order with your order details and clear photos of the issue.

Return Conditions

To be eligible for a return:

• The item must be unused, unwashed, and in original condition
• Original tags and packaging must be intact
• Proof of purchase must be provided

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind
• Slight color difference due to screen/display settings
• Minor measurement differences
• Used, washed, or damaged items caused by the customer

Refunds

Once your returned item is received and inspected, we will inform you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 working days through the original payment method or another suitable method communicated to you.

Exchange Policy

If you receive the wrong or damaged item, we may offer an exchange instead of a refund, depending on product availability.

Contact Us

For return or refund assistance, contact:

ELVARA by Ali
📍 Address: Jail Road, Chungi Amar Sadhu, Lahore
📞 Phone: 0300 1256987